Last updated: 10 November 2025 12h00
This Privacy Policy explains how clagio limited (“we”, “us”, “our”) collects and uses personal data when you visit our website or contact us.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Controller: clagio limited
Email: privacy@clagio.com
If you have questions about this policy or your data, please contact us using the details above.
2. What personal data we collect
We may collect and process the following personal data:
a) Data you provide to us
- Contact details (such as name, email address, telephone number)
- Enquiry details and any information you choose to include in your message
- Business-related information you provide during discussions
b) Website usage data (analytics)
We may collect limited information about how visitors use our website, such as:
- pages visited
- clicks and interactions
- referring pages (e.g., the page that linked you to our website)
- device type and browser type (in general terms)
Important: We do not intentionally collect or store visitors’ IP addresses or precise location data through our website analytics.
3. How we use your personal data
We use personal data for the following purposes:
- To respond to enquiries and communicate with you
- To provide our services and manage our relationship with you
- To improve our website and understand how it is used
- To maintain the security of our website and systems
- To comply with legal obligations
4. Lawful bases for processing
We process personal data under the following lawful bases (UK GDPR Article 6):
- Consent – where you have provided consent (e.g., optional cookies/analytics where required)
- Contract – where processing is necessary to take steps at your request or to perform a contract
- Legitimate interests – where we have a legitimate interest in running and improving our business and website (balanced against your rights)
- Legal obligation – where we must comply with the law
5. Cookies and similar technologies
Our website may use cookies or similar technologies to:
- make the website function properly
- understand how visitors use the website (analytics)
You can control cookies through your browser settings and, where applicable, via any cookie banner or preference tool on our site.
6. Analytics / visit tracking
We use visit tracking to understand general website usage and improve content and performance.
Where we use analytics tools, we configure them to reduce the amount of personal data processed and to avoid collecting IP addresses or precise location data.
7. Who we share your data with
We may share personal data only where necessary, for example with:
- IT and website hosting providers
- email and productivity service providers
- professional advisers (e.g., accountants, legal advisers) where required
- regulators or authorities, if we are legally required to do so
We do not sell your personal data.
8. International transfers
Some of our service providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as:
- UK International Data Transfer Agreement (IDTA), or
- UK Addendum to the EU Standard Contractual Clauses, or
- other lawful transfer mechanisms recognised under UK GDPR.
9. How long we keep your data
We keep personal data only for as long as necessary for the purposes described in this policy, including:
- keeping enquiry records for a reasonable period to manage relationships
- retaining service-related records as required for legal, tax, or regulatory purposes
Exact retention periods depend on the type of data and our legal obligations.
10. Your data protection rights
Under UK GDPR, you have rights including:
- Right of access – request a copy of your personal data
- Right to rectification – request correction of inaccurate data
- Right to erasure – request deletion (in certain circumstances)
- Right to restrict processing
- Right to object – to processing based on legitimate interests
- Right to data portability – where applicable
- Right to withdraw consent – where processing is based on consent
To exercise your rights, contact us using the details in section 1.
11. Complaints
If you are unhappy with how we handle your data, you have the right to complain to the UK regulator:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
We would appreciate the chance to address your concerns first—please contact us.
12. Security
We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, or disclosure.
13. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the “Last updated” date.